FAQs

What is Wristore?
Wristore is an all-natural jewellery cleaner made in Australia. It's designed to remove dirt, grime, and tarnish from various types of jewellery, including gold, silver, platinum, and diamonds.

What are the benefits of using Wristore?
Wristore offers a safe and effective way to clean jewellery without the use of harsh chemicals. It's also gentle on the skin and won't damage your pieces.

How do I use Wristore?
To use Wristore, simply spray a small amount of solution on your jewellery. Brush it with the detailing brush. Rinse with cold water and dry with Platinum drying towel. 

Does Wristore come with a satisfaction guarantee?
Yes, Wristore comes with a satisfaction guarantee. If you're not satisfied with your purchase for any reason, you can return it for a full refund.

How can I contact Wristore?
For any inquiries or assistance, you can reach us at support@wristore.com.au.

Do you ship Australia wide?
Yes, Wristore ships within Australia.

How long will it take to receive my order?
Given our efficient dispatch system, delivery of orders typically takes between 1-3 days.

Will it be safe to use on a watch with a leather strap?
Only once the strap is isolated or removed from the watch case. However, it's suitable for watches with rubber bands.

Is it safe to use on all metals?
Yes, Wristore is made of all-natural ingredients and is safe on all metals, whether steel or gold.

What about gemstones?
Wristore is not suitable for delicate materials such as mother of pearl and malachite. However, gemstones with a hardness scale of 9-10, like sapphires, rubies, and diamonds, can be cleaned using Wristore.

Can I change or cancel my order?
Order changes or cancellations must be made within 12 hours of placing the order due to our swift processing. If you miss this window, your order can still be returned for a full refund upon its receipt.

How do I return an item?
For returns, kindly contact us at support@wristore.com.au.

When will I receive my refund?
Refunds will be credited back to your original mode of payment. If you paid via credit or debit card, the refund would be sent to the card-issuing bank within 7-10 business days.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

How often should I use Wristore on my jewellery?
Wristore can be used as often as needed. For daily wear items, cleaning them once a week is recommended.

What's the shelf life of Wristore?
Stored in a cool, dry place, Wristore has a shelf life of 24 months.

Are there any side effects of using Wristore on my skin?
Wristore is gentle on the skin, thanks to its all-natural ingredients. For those with sensitive skin or allergies, a patch test is recommended before extensive use.

Is Wristore environmentally friendly?
Absolutely! Wristore is biodegradable and made from all-natural ingredients.

How do I store Wristore?
Keep Wristore in a cool, dry place away from direct sunlight.

Does Wristore have a scent?
Wristore has a mild, natural scent derived from its organic ingredients. It doesn't contain any artificial fragrances.

Can children use Wristore?
Yes, but always under adult supervision. Ensure they do not ingest it or get it in their eyes.

Where is Wristore manufactured?
Wristore is proudly manufactured in Australia, adhering to the highest quality standards.

How soon can I expect results after using Wristore?
You'll see immediate results. Your jewellery will regain its shine and luster right after the first application.

Is Wristore tested on animals?
No, Wristore is cruelty-free and is not tested on animals.

Can I buy Wristore in bulk for my jewellery store?
Yes, we offer bulk purchasing options for retailers. Contact our sales team for more details.